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VW has recalled 26,000 cars with possible DSG issues - Are you affected?


Staff member
Volkswagen has recalled almost 26,000 cars fitted with a seven-speed dual-clutch transmission. The brand announced a recall on Wednesday after sustained pressure from owners as reported by Fairfax Media over the last 10 days.

Q: What is a DSG Gearbox?

A: DSG is the abbreviation of Direct Shift Gearbox, Volkswagen's marketing term for its dual clutch transmission. It’s a high-tech automatic transmission that essentially links two separate gearboxes together in one unit to change gears faster than a convential auto. Dual-clutch transmissions offer performance and economy advantages, though some can be jerky during low-speed manoeuvres.

Q: Which models have been recalled?

A: Volkswagen says affected vehicles include Golf, Jetta, Polo, Passat and Caddy models built between June 2008 and September 2011. The Eos convertible, Tiguan and Touareg SUVs, Scirocco and Beetle hatches are not affected.

Q: Are all examples of the Golf, Jetta, Polo, Passat and Caddy affected?

A: No. The seven-speed “DQ200” transmission is the problematic part. Many vehicles, such as the high-performance Golf GTI and R32, are fitted with six-speed DSG transmissions that have proved tougher. No V6-powered Passat models are affected by the recall.

Q: What about Audi and Skoda?

A: Audi and Skoda use the same transmission in several models. The Audi A1 and A3, and Skoda Octavia and Superb have been recalled along with the Volkswagens.

Q: What is Volkswagen doing to fix the problem?

A: Volkswagen will replace the transmission’s mechatronic computer control system and update cars with its latest software.

Q: How long does the fix take?

A: approximately three hours, but you might have to wait until parts are in stock.

Q: Will I get a courtesy car?

A: Possibly. A spokesman for Volkswagen says “as with any recall and like most manufacturers, Volkswagen equips its dealers with the resources to minimize customer inconvenience while the work is being carried out on their vehicle”.

Q: What if I have already paid to have this exact problem fixed? Can I get a refund?

A: Possibly. Volkswagen says it “will evaluate all claims on a case-by-case basis”.

Q: What if I have already paid for DSG repairs to my car?

A: At this stage, Volkswagen has not announced any plans to compensate owners who have already paid to fix DSG issues in their cars. Fairfax Media has asked whether the brand has considered refunding owners and is waiting for a response.

Q: What will happen next?

A: Volkswagen will contact owners of affected vehicles from July. They will be invited to schedule an appointment for repairs, and can drive as usual until then.

Q: What if I have other concerns?

A: Customers can call Volkswagen’s service centre hotline on 1800 504 076.